Privacy Policy
We recognise that your privacy is important to you and we are committed to protecting the personal information we collect about you. This policy sets out how we collect, use, disclose and otherwise manage personal information about you.
Types of information we collect
Information may be collected as part of:
- fulfilling reservation or information requests;
- purchasing products or services; or
- responding to communications from us (such as booking confirmations, surveys or promotional offers.
We endeavor to collect information only with your knowledge and with your permission if necessary.
We may collect and hold personal information about you, that is, information that can identify you such as your name, home, work and e-mail addresses, telephone numbers, credit card information, date of birth, gender, leisure activities, names and ages of children, special requests (e.g., dietary requirements), etc.
We may also collect non-personally identifiable information about you, such as your use of our web sites, communication preferences and responses to promotional offers and surveys.
Purposes of collection
Generally, we will collect and use your personal information for one or more of the following reasons:
- providing information and services to you or someone else you know;
- undertaking various activities required by law;
- providing you with information about other services that may be of interest to you that we and other organisations that we have affiliations with may offer;
- providing you with promotional information about us and other organisations that we have affiliations with;
- facilitating our internal business operations, including the fulfilment of any legal requirements; and analysing our services and customer needs with a view to developing new and/or improved services.
Methods of collection
Personal information will generally be collected directly from you through the use of any of our standard forms, over the internet, via email or through a telephone conversation with you. There may, however, be some instances where personal information about you will be collected indirectly because it is impractical to collect personal information directly from you. We may obtain personal information about you from our members or other organizations with which we have affiliations, where the transfer of your information to us is legal and in keeping with this privacy policy.
Failure to provide information If the personal information you provide to us is incomplete and/or inaccurate, we may be unable to provide you, or someone else you know, with the services you or they are seeking.
Internet users
If you access our website, we may collect information about your connection session in the form of your IP (Internet Protocol) address and domain name. Also, our website may from time to time use cookies. The main purpose of cookies is to identify users and to prepare customised web pages for them. Cookies do not contain personal information per se, but they may link back to a database record about you. We may use cookies to monitor usage of our website and to create a record of when you visit our website and what pages you view so that we may serve you more effectively. No attempt will be made to identify users or their browsing activities except in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect server logs. The statistics and log files may be preserved indefinitely and used at any time and in any way necessary to prevent security breaches and to ensure the integrity of the information supplied by The Remote Resort. Your personal information will not be released unless the law permits it or your permission is granted.
Links to other websites
Our web site may contain links to other websites. We are not responsible for the privacy practices of linked websites and so linked websites are not subject to our privacy policies and procedures.
Use and disclosure
Generally, we use and disclose personal information about you for the purposes for which it was collected. We may also disclose personal information about you to:
- service providers who assist us in operating our business (e.g. credit card processing). These service providers may not be required to comply with our privacy policy;
- other service providers who provide the various services that you have requested and we have arranged (e.g. a diving package). These service providers may not be required to comply with our privacy policy;
- other organisations that we have affiliations with for the purposes of providing you with information about services and various promotions that might be of interest to you.
- when companies or services providers that perform business activities on behalf of The Remote Resort require such information (e.g., credit card processing, customer support services or database management services)
- in the event The Remote Resort is merged or acquired by another company
- to comply with legal or regulatory requirements or obligations in accordance with applicable law or court order
- in case of emergency such as to safeguard the life, health, or property of an individual
If information is shared as mentioned above, we seek to limit the scope of information that is furnished to the amount necessary for the performance of the specific function. Unless otherwise precluded by legal process, we require third parties to protect your personally-identifiable information and abide by applicable privacy laws and regulations.
Security
We store your personal information in different ways, including on paper and in electronic form. We take commercially reasonable measures to ensure that your personal information is stored safely to protect it from misuse, loss, unauthorised access, modification or disclosure. These may include both electronic and physical security measures.
Access
You may be entitled to access the personal information we hold about you, upon making a written request. We will endeavour to provide you with access to the personal information requested within 30 days. We may charge you a reasonable fee for processing your request. If, upon receiving access to your personal information or at any other time, you believe the personal information we hold about you is inaccurate, incomplete or out of date, please notify us immediately. We will take reasonable steps to correct the information so that it is accurate, complete and up to date.
Contact us
If you would like to update your information, modify your communication preferences, or if you do not want to receive marketing communications from The Remote Resort in the future, you can contact us:
Email: request@theremoteresort.com
Mail: Privacy Officer, The Remote Resort, PO Box 118, Waiyevo, Taveuni, Fiji Islands
More information
This privacy policy may change from time to time. The policy was last updated on 1 November 2011.